Troubleshooting

Troubleshooting

Individual Customer not receiving email
If you are hearing that a customer(s) is not receiving your outbound Group Email, there could be several causes.  A contact record must be Active, not desig...
Tue, Sep 3, 2019 at 12:02 PM
DMARC compliance - what is it?
DMARC is a standard that verifies the identity of your FROM email address.  Most mail servers today reject email from addresses that cannot be verified (or ...
Thu, Dec 27, 2018 at 10:17 AM
Many customers not receiving email
General note: email delivery is a function of many factors, including your domain reputation, which is mostly determined by your customer engagement score. ...
Sat, Nov 9, 2019 at 3:51 PM
Email delivery to Yahoo and AOL users
As some of you may know, recently there have been email delivery issues to AOL and Yahoo mailboxes. After investigating this issue, the problems are stemmin...
Tue, Oct 1, 2019 at 6:09 PM